- The gift card is valid in our Amsterdam stores and online store.
- You can use the gift card to make full or partial payments.
- The gift card has no expiration date.
As soon as your order is shipped, you will receive a shipping confirmation e-mail with a tracking number.Country Delivery time Shipping
Netherlands 2 business daysFree
Europe Zone 1 2 - 5 business days Free
Europe Zone 2 3 - 6 business days € 5,00 (Free over €99)
Outside Europe 4 - 7 business days € 10,00 (Free over €250)
/More info about the Europe Zones
ReturnsThis gift card is not refundable for cash. Without proof of purchase the gift card will not be replaced if lost, damaged or stolen. Gift cards have cash value and should be safeguarded accordingly. The gift card has no expiration date.
Returns PolicyYou may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.