Shipping

Please be aware of a longer delivery time during holiday and sale seasons. During these periods we are working towards having your order processed within 5 working days. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Returns Policy

Our returns policy is very simple - we will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to our warehouse. To send the item back please fill in the return form you received with your order and send it back to the relevant address. Instructions on how to send it are on the return form.

• All products must be returned within 30 days of receipt.
• All products must be unworn and unwashed.
• All products must have all original Daily Paper tags still attached.
• For hygiene reasons, underwear briefs, bodies, swimwear and pierced jewellery cannot be returned or exchanged unless faulty.
• Shipping back to our warehouse is at the customers’ own cost.
• Any products purchased in our sale can not be returned in our in-store.

Returns Policy

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.