FAQ – Daily Paper

Daily Paper

Black Friday Issues

If you are looking for more information about an order placed during our Black Friday sale, please visit our Black Friday FAQ.



Products

Some of our items fit true to size, however other items have a boxy fit. Therefore, we recommend you take a look at the product page of the item you're interested in for specific sizing information.
Definitely! Get in touch with us via phone or mail when you desire more information about a product. We are happy to help!
We're sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.

Can't wait? It's possible that one of our official retailers still has the item on stock. Just give us a call or send us an email, so we can check this for you.
We’re sorry that the item that you purchased is damaged. You can contact us via phone or mail and we'll provide you with a solution as soon as possible. Please do not send damaged items back to us without contacting us first. You will need an authorization code to ship back a damaged product.
All items in our collections come with a care label. We strongly recommend you to always follow the instructions on this label. If you have additional questions or you want further advice, please get in touch with us via phone or mail.


Orders & Delivery

It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox.

If the payment has been processed and you haven’t received a confirmation email after two hours, please get in touch with us via phone or mail.
In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.
If you wish to modify or cancel your order, please contact us immediately. We will look into the status of your order and if it hasn’t been picked by our warehouse yet.

Once your order is picked, it’s no longer possible to cancel or change the order. Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will process your return and your purchase amount will be refunded.
Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.

In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.
Right after you've placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.
We’re sorry to hear that your parcel hasn’t been delivered yet, but don’t worry! Always check the tracking link you've received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.

Is the delivery address correct and is the estimated delivery time unchanged? Then please check your email to see if you received a note from your shipping company. The package may have been delivered to your neighbours’ or your delivery window may have been rescheduled.
In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with us via phone or mail. We will look into the whereabouts of your parcel to ensure a quick delivery.
We offer the following shipping schedule:

Deliveries within the Netherlands and Belgium:
All orders placed before 9 pm on working days, will be delivered the next day. We offer standard shipping to your preferred address or you can pick up your order at a local PostNL Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order

Deliveries within Germany:
All orders placed before 2 pm on working days, will be delivered within two working days

Deliveries within the European Union:
Two to five working days

Deliveries in all other countries:
Three to six working days
We currently ship worldwide except for China, Russia, Belarus and Mexico. Furthermore, we do not ship to APO, post office boxes or FPO addresses.
At Daily Paper Clothing we offer the following shipping costs:

The NetherlandsFree
Europe Zone 1Free
Europe Zone 2€ 5,00 (Free over €99)
Outside Europe€ 10,00 (Free over €250)

Europe Zone 1:

Belgium, France, Germany, United Kingdom, Luxembourg

Europe Zone 2:

Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia And, Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Republic of Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine

If you place an order outside the EU or the United States, customs charges may apply. For orders placed in countries inside the EU, there are no customs charges.
We will ship your order in a polybag or in a box, depending on the size and number of items that are in your order.


Returns

Our returns policy allows you to return products unused within 30 days of receiving them. You can open the parcel and check the contents. Once we've received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original Daily Paper labels attached and in the original packaging.

For hygiene reasons, underwear briefs, bodies, swimwear and pierced jewellery cannot be returned or exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.
You have 30 days to return your order after receiving it. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. Return costs are not covered by Daily Paper.

Fill in the merchandise return form and add it to the parcel. If you don’t have a return form, you can download a blank one here. Then attach the return sticker to the box. Please be aware that the sticker is not a prepaid return label. You will have to pay for the return costs.

The order is ready to be returned. Please go to your preferred postal service point and ship the box to:

Promese Logistics
Att. Daily Paper Returns
Flight Forum 2500
5657 DZ Eindhoven
The Netherlands

After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Daily Paper cannot be held liable for missing items.

Once we have received your return, we will do our best to process it quickly.
Yes of course! You can return your order at a Daily Paper store within 30 days. We will refund you the purchase amount which will be refunded to the payment method that was used for the purchase. Sale items bought online can not be returned in-store.
We are very sorry that you have not yet received any updates concerning your return. Could you please get in touch with us? Please keep your order number and tracking code ready, so we can help you quickly.
We will refund your return as soon as possible and at the latest within 14 days of receiving your return. We always refund your money to the bank account, credit card or PayPal account that was used to place the order.
The costs of a return differ based on the shipping company and country that you ship it from. Please check with your local post office for current pricing.

We strongly recommend you that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items. Also, hold on to the tracking code of your return until your return is processed.

Please note that return shipments are at your own expense.
We’re sorry that the item that you purchased is damaged. You can contact us via phone or mail and we will provide you with a solution as soon as possible. Please do not send damaged items back to us without contacting us first. You will need an authorization code to ship back a damaged product.
Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of 5 working days to start processing your return. Once it is processed in our warehouse, we will start the refund process. We will send you an update once your order is received and refunded.
You can return your order following the regular returns procedure. Instead of a money refund, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.
We don't exchange products. If you would like to return your item for another item or size, you can follow our regular return process and order a new item.


Payment

You can pay for your order with the following options:

PayPal
iDeal
Bank contant/Mister Cash
Visa Creditcard
Mastercard Creditcard
Sofort Banking
A few issues could occur:

Did you get the notification ‘Payment failed’ after you went through the payment procedure? There are a few solutions: delete your cookies and cache data, use a different browser or use a different payment method. If this doesn’t solve the problem, please contact us.

If you have used a credit card that wasn't linked to your shipping address, the ordered will be cancelled automatically for fraud prevention purposes. Depending on your payment method, you will receive the purchase amount within 1 to 5 days.

If the purchase amount has been deducted from your bank account and the order failed, then please contact us as soon as possible, so we can start processing your order. Please send us a screenshot of the payment and we will send you the product.
Your invoice is always included in the order confirmation email. You can also find the invoice in your Daily Paper account. If you can’t find the invoice, don't hesitate to contact us so we can send a new copy to you.
Orders within the European Union are shipped DDP (Delivery Duty Paid) and will not be subject to any additional charges. Countries outside the European Union are shipped DDU and additional charges may be added by your local customs. These fees are paid to the local carrier and customs and are not collected by Daily Paper.
If you returned your order and selected ‘money refund’ we will refund you as soon as possible within the 14 days of receiving your return. We always refund the amount to the bank account/credit card you used to place the order.

If you paid for part of your returned order with a gift card, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.
VAT is Value Added Tax, which are the taxes paid on top of the value from the sale of products or services.

Both customers inside and outside the EU pay VAT on their purchases. If you purchase from within the EU the VAT is included in the price of our products. If you purchase from another country, you will have to pay this in the form of import duties.


My Account

If you want to place an order, a Daily Paper account is not neccessarry. You can checkout as a guest, checkout fast with a Paypal account or register as a customer.
A Daily Paper account makes it faster and easier to place an order. Your address details will be filled in automatically and all your orders can easily be found in one place.
Click ‘My account’ in the top right of our website. In order to register, all fields with a star need to be filled in.
We can delete your account whenever you want. Send us an email at info@dailypaperclothing.com and we’ll delete your account.


Holidays and Sale Periods

At Daily Paper we have a seasonal online sale twice a year. For the latest updates on the next sale subscribe to our newsletter!
We aim for the following delivery times:

- Netherlands & Belgium: You will receive your purchase within 7 business days with PostNL.
- European Union: You will receive your purchase within 10 business days with GLS
- International*: You will receive your purchase within 12 business days with FedEx

*We currently do not ship to China, Russia, Belarus and Mexico.
You have 30 days to return your order after receiving it. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. Return costs are not covered by Daily Paper.

Fill in the merchandise return form and add it to the parcel. If you don’t have a return form, you can download a blank one here. Then attach the return sticker to the box. Please be aware that the sticker is not a prepaid return label. You will have to pay for the return costs.

The order is ready to be returned. Please go to your preferred postal service point and ship the box to:

Promese Logistics
Att. Daily Paper Returns
Flight Forum 2500
5657 DZ Eindhoven
The Netherlands

After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Daily Paper cannot be held liable for missing items.

Once we have received your return, we will do our best to process it quickly. Keep in mind that this may take longer during our sale period.
It is not possible to return sale items to our stores.
We're sorry that your order has been cancelled. During our sale period, we have an enormous amount of traffic on our website. Therefore, it may happen that multiple orders are placed on the same and last item. That means that an item may appear on stock, but is possibly purchased by another customer at the same time. Orders placed during the sale period are only confirmed after receiving a shipping confirmation email. It may happen that your order will be cancelled because of out of stock items.
We're sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.
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